"And can I take your name please?" He'd been asked this question everyday for the past three months and they hadn't got it right once What does it take for people to remember you? What's the point of going on about customer service and the customer experience if you can't even get a bloody name … Continue reading That’s Not My Name!
The two women sat facing opposite each other over their cappuccinos in the coffee shop. They were surrounded by the usual assortment of customers. People using it as their office with laptops and mobiles on the go, mothers meeting up whilst their children sleep in their pushchairs and office workers going for their caffeine hit … Continue reading Coffee Shop Therapist